Shipping Policy

1. Shipping Methods and Delivery Times

We offer several shipping options to ensure your products arrive safely and promptly:

• Standard Shipping: 5-7 business days (Free for orders over 1000 ₹ or 50 ₹ flat rate).
• Expedited Shipping: 2-3 business days (50 ₹ fee).
• Overnight Shipping: Next day delivery (50 ₹ fee).

2. Order Processing Time

All orders are processed within 1-2 business days. Please note that during peak seasons (holidays or sales), processing times may take a bit longer.

3. Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order, delivery address, and selected shipping method.

4. International Shipping

We currently ship to the following countries: India. International orders may be subject to customs fees, duties, and taxes that are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on our shipping partner’s website.

6. Shipping Issues

If you experience any issues with your shipment (lost, delayed, or damaged packages), please contact our customer service team at info@kuchaman.in, and we will work with you to resolve the issue.

Returns and Exchanges Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you’re not happy, you can return most items within 7 days of receiving your order for a refund or exchange.

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it.
• In the original packaging, if applicable.
• Not marked as “final sale.”

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Personalized or custom-made products
• Sale or clearance items

3. How to Return an Item

• Step 1: Contact our customer service team at info@kuchaman.in to request a return authorization (RMA).
• Step 2: Ship the item back to the return address provided with the RMA. Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect item).
• Step 3: Once we receive the returned item, we will process your refund or exchange within 5-7 business days.

4. Refunds

Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you would like to exchange an item for a different size or color, simply contact us at info@kuchaman.in with your request. We will provide instructions for the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +91 1586 222 666 or email us at info@kuchaman.in. We will offer a replacement or a full refund, including any return shipping fees.

7. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account and contact your credit card company—sometimes it takes a few days to post.
• If you’ve done all of this and you still haven’t received your refund, please contact us at +91 1586 222 666.

Contact Us

If you have any questions about our shipping or returns policy, please don’t hesitate to reach out to our customer support team at info@kuchaman.in.