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t&c

Terms and Conditions for Kuchaman Hotel and Restaurant – Food Delivery Service

Last Updated: 16 Jan 2025

By accessing or using the Kuchaman Hotel and Restaurant food delivery website (the “Site”), you agree to comply with and be bound by these Terms and Conditions (the “Agreement”). If you do not agree to these terms, please refrain from using our Site or services.

1. Acceptance of Terms

By using the services provided by Kuchaman Hotel and Restaurant, you agree to be bound by these Terms and Conditions. These terms govern your access to and use of the website, including placing orders, making payments, and receiving food delivery services.

2. Services Provided

Kuchaman Hotel and Restaurant offers food delivery services through the Site. The menu, prices, and availability of food items are subject to change without notice.

3. User Registration

To place an order, users may need to create an account by providing their name, email address, contact number, and delivery address. You agree to provide accurate, current, and complete information and to update this information as necessary.

4. Orders and Payments

When placing an order, you agree to pay for the food and delivery charges as indicated on the Site. All payments must be processed through the payment gateway supported by the Site. Kuchaman Hotel and Restaurant accepts various payment methods, including credit/debit cards, online wallets, and cash on delivery, as applicable.

5. Delivery Policy

  • Delivery Area: We deliver to specific locations within the designated service area. Delivery charges may apply depending on your location.
  • Delivery Times: We will make reasonable efforts to deliver your order within the estimated time. However, delivery times are not guaranteed and may vary based on traffic, weather, and other factors.
  • Non-Delivery: If we are unable to deliver to your location, we will notify you and cancel the order, and any payments made will be refunded as applicable.

6. Cancellations and Refunds

  • Order Cancellation: Orders can only be canceled before they are dispatched for delivery. Once an order has been dispatched, it cannot be canceled.
  • Refund Policy: In the event of an error in delivery or an issue with the order, you may request a refund within 7 days from the date of delivery. Refunds will be processed based on the discretion of Kuchaman Hotel and Restaurant.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, images, logos, and menu items, are the property of Kuchaman Hotel and Restaurant and are protected by intellectual property laws. You may not use, copy, or distribute any content from the Site without permission.

8. Privacy Policy

Your use of the Site is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in our Privacy Policy.

9. Limitations of Liability

Kuchaman Hotel and Restaurant will not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or the food delivery services. In the case of a defective or damaged product, our liability is limited to the replacement or refund of the affected order.

10. User Conduct

You agree not to:

  • Use the Site for any unlawful or prohibited activities.
  • Engage in any activity that disrupts the operation of the Site or harms other users.
  • Provide false or misleading information.

11. Modification of Terms

Kuchaman Hotel and Restaurant reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on the Site with the updated date. Your continued use of the Site after such changes constitutes your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Rajasthan, India. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in Kuchaman City.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

 

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